Pro Smoke Store Reviews

ProSmokeStore.com has a high trust rating and is likely to be legit and safe for consumers to access. The identity of the website owner is hidden, which can make identification of the owner difficult. There are no customer reviews available on ScamAdviser.com for ProSmokeStore.com. On the other hand, the website has a 100% rating based on 113 voters, indicating a high level of customer satisfaction.

When compared to other e-cigarette retailers, Vapeshack is considered the #1 e-cigarette store due to their customer-friendly policies, overall selection, and the fact that they have no customer complaints with the BBB. They offer free shipping on orders over $99 and a 30-day refund guarantee. VaporDNA also offers a wide range of products and a generous 45-day refund policy. However, they were impacted by the 2021 vaporizer shipment regulations, which slightly lowered their rating.

In conclusion, while ProSmokeStore.com seems to have a high level of customer satisfaction, other e-cigarette retailers like Vapeshack and VaporDNA also offer strong customer service policies and have received positive reviews.

ProSmokeStore.com accepts credit card payments. When making a purchase, the information is securely passed to the credit card company and they approve or decline the purchase based on the information provided during the checkout process. If the information, such as address or security CVV code do not match, the card will be declined. The customer will then have the opportunity to update the billing information while in the shopping cart or checkout page. Please note that unless the information matches exactly to what is on the credit card, the purchase will not be approved by the credit card company.

ProSmokeStore.com offers a 30-day return policy from the date of purchase for the starter kit cigarette components only, which includes the Atomizer, Batteries, Charger, Packaging, and accessories. If the unit is not functioning properly, ProSmokeStore.com ensures it is fixed with troubleshooting from their Support Department or replaced as necessary. However, all return merchandise must be undamaged in like-new condition for a replacement or refund. If a refund is opted for, all RMA's are subject to their return policies and must be returned in the original packaging with all accessories, in new condition, with documentation and a copy of the original packing slip or RMA authorization sheet. All orders are subject to a 20% restocking fee for eligible refundable items.

ProSmokeStore.com offers a 30-day return policy from the date of purchase for the starter kit cigarette components only, which includes the Atomizer, Batteries, Charger, Packaging, and accessories. If the unit is not functioning properly, ProSmokeStore.com ensures it is fixed with troubleshooting from their Support Department or replaced as necessary. However, all return merchandise must be undamaged in like-new condition for a replacement or refund. If a refund is opted for, all RMA's are subject to their return policies and must be returned in the original packaging with all accessories, in new condition, with documentation and a copy of the original packing slip or RMA authorization sheet. All orders are subject to a 20% restocking fee for eligible refundable items.

Regarding the shipping policy, any rejected or undeliverable shipments cannot be refunded until the items are received back from the original shipping location. ProSmokeStore.com ships to the USA, Mexico, UK, and many other countries throughout the world, including Military APO's.

ProSmokeStore.com offers a manufacturer's warranty for all its products, unless otherwise stated. Within 12 months of the purchase date, any product that is deemed to have manufacturer defects will be repaired or replaced, at their sole discretion. Consumable components, such as cartridges, are typically not covered unless deemed to be defective. Atomizers are also considered consumable items and are covered for 30 days from purchase against manufacturer defects. If a customer has issues with cartridges, they must be retained if the Returns Department requires the items to be sent back for inspection. For warranty policies on Disposable e-cigarettes, please refer to the Disposable Warranty Detail on their official website.

To initiate a return with ProSmokeStore.com, the following steps should be taken. 30 days from the date of purchase is given to return the starter kit cigarette components only (Atomizer, Batteries, Charger, Packaging and accessories) for a refund. If the unit is not functioning properly, troubleshooting from the Support Department will be provided or the unit will be replaced as necessary. For a refund, all RMA's are subject to return policies and must be returned in the original packaging with all accessories, in new condition, with documentation and a copy of the original packing slip or RMA authorization sheet. All orders are subject to a 20% restocking fee for eligible refundable items. Please note that all return merchandise must be undamaged in like-new condition for a replacement or refund. If the product is scratched or chipped due to mishandling, it will not be covered by the warranty. Refilling the cartridges is allowed, but if this causes battery or atomizer damage, the warranty coverage will be voided.